The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Contribute to issue resolution and incident response processes
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Deal effectively with daytoday issues and daytoday incidents Completed |
Evidence:
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Identify and follow organisational policies and procedures for dealing with critical incidents Completed |
Evidence:
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Contribute to the resolution of serious issues Completed |
Evidence:
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Contribute to response processes in the event of critical incidents Completed |
Evidence:
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Assess own responses and seek assistance if needed and as guided by supervisor, manager or external parties/professionals Completed |
Evidence:
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Use appropriate initiative in the event of a critical incident, with due regard for own health and safety and that of others, and organisational requirements Completed |
Evidence:
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Contribute to debriefing procedures after an issue/incident Completed |
Evidence:
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Contribute information for distribution to those affected by issues and incidents
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Identify types of information required to resolve issues and incidents Completed |
Evidence:
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Collect and collate current, relevant information from appropriate sources Completed |
Evidence:
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Maintain accessible files of current, relevant information Completed |
Evidence:
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Develop and maintain an accessible comprehensive network contacts list Completed |
Evidence:
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Review and update information on a regular basis Completed |
Evidence:
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Record and report information, in accordance with legislative and regulatory compliance requirements and organisational procedures Completed |
Evidence:
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Communicate effectively with those affected by issues and incidents
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Assess situation according to organisational policy Completed |
Evidence:
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Use communication strategies appropriate for individual situations, in line with organisational requirements Completed |
Evidence:
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Communicate effectively with clients of the organisation and other relevant stakeholders when dealing with issues and critical incidents Completed |
Evidence:
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Arrange access to counsellors or other support people if and when required Completed |
Evidence:
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Contribute to records and team reports on issues and incidents
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Establish sensitivity of information and level of confidentiality required, in reporting issues and incidents Completed |
Evidence:
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Participate in team activities for assessing details of progress and outcomes of issues and incidents Completed |
Evidence:
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Interact and consult with team members to record and report issues and incidents Completed |
Evidence:
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Contribute to the debriefing process with teams and individuals including referring to network contacts as applicable Completed |
Evidence:
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Contribute to development of organisational policies and procedures for the resolution of issues and incidents
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Apply relevant organisational policies and procedures for the resolution of issues and incidents Completed |
Evidence:
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Review organisational policies and procedures relevant to specific issues and incidents, with appropriate organisation officers Completed |
Evidence:
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Suggest adjustments to organisational policies and procedures based on outcomes reports Completed |
Evidence:
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Provide advice to clients in resolving issues and incidents
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Establish or contribute to protocols and processes for resolving issues and dealing with incidents Completed |
Evidence:
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Apply appropriate advisory processes according to individual client needs Completed |
Evidence:
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Communicate processes to relevant stakeholders Completed |
Evidence:
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Consult with relevant stakeholders to evaluate process outcomes Completed |
Evidence:
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